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Customer Center

Customer Center

Customer Center is a self-service UI that can be added to your app to help your customers manage their subscriptions on their own. With it, you can prevent churn with pre-emptive promotional offers, capture actionable customer data with exit feedback prompts, and lower support volumes for common inquiries — all without any help from your support team.

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Customer Center is available on Pro and Enterprise plans. If you're on a legacy plan click here to review your plan and consider upgrading.

Features​

The Customer Center can be configured through the RevenueCat Dashboard.

It can be used to allow customers to:

  • Cancel active subscriptions
  • Restore previous purchases and contact your support email if they have trouble restoring
  • Link to external websites
  • Link to other app sections using deeplinks
  • Request refunds (iOS only)
  • Change their subscription plans (iOS only)

It can be used to allow developers to:

  • Require customers to update their app if they are on an older version before being able to contact your support email
  • Ask customers to provide the reason for their cancellation or refund request (see Configuring feedback prompts for more details)
  • Automatically provide promo offers to retain customers (see Configuring promo offers for more details)

Next steps​